All digital products sold by Gamers eShop, including gift cards, prepaid cards, coupons, e-vouchers, game codes, CD keys, and other digital services, are non-refundable and non-returnable once delivered.
1. Refund and Return Eligibility
Due to the digital nature of our products, we cannot verify whether a delivered code has been viewed, copied, or used. Therefore, refunds or returns are not available for delivered digital products, including cases of customer dissatisfaction or device incompatibility.
2. Order Cancellation
You may request an order cancellation before your order has been delivered. Once the digital product has been delivered, the order cannot be canceled, returned, or refunded, except where required by applicable law.
3. Incorrect or Undelivered Orders
If you receive an incorrect product, experience a verified technical issue, or do not receive your digital code, please contact our support team. We will review the issue and determine an appropriate solution where applicable.
4. Email Address and Order Details
Digital codes are delivered to the email address provided during checkout. Customers are responsible for ensuring that their email address is correct. Once an order has been placed, email address changes may not be possible.
5. How to Request a Cancellation or Assistance
To request cancellation before delivery or report an order issue, contact us using the details below. Please include your full name, order number, and a description of your request.
Gamers eShop
Email: [email protected]
We may request additional information to verify your order before processing your request.
6. Policy Updates
Gamers eShop reserves the right to update this policy when necessary. Any changes will be published on this page.