Gamers eShop (“we,” “us,” “our,” or “Company”) is committed to preventing fraud, money laundering, terrorist financing, sanctions violations, and other financial crimes. This KYC & AML Policy explains how we may verify customer information, monitor transactions, and take appropriate action to protect our platform.
1. Scope of This Policy
This policy applies to customers and other parties using Gamers eShop to purchase digital gift cards, prepaid cards, game codes, CD keys, e-vouchers, and related products or services.
2. Customer Identification and Verification (KYC)
We may collect and verify customer information when necessary to process orders, prevent fraud, comply with applicable laws, or investigate suspicious activity.
Information may include:
Full name and email address
Phone number and billing details
Government-issued identification
Proof of address, where required
Payment and transaction information
We may request additional documents or verification for high-value orders, unusual transactions, or other activities that require further review.
3. Risk Assessment and Due Diligence
We may assess customers and transactions based on factors such as transaction value, payment method, location, purchase frequency, and unusual activity.
Additional verification may be required for higher-risk transactions or customers. We reserve the right to refuse or delay an order if the requested verification is not completed.
4. Transaction Monitoring
We may monitor transactions to identify potentially fraudulent or suspicious activities, including unusual purchase patterns, repeated payment failures, excessive chargebacks, and suspected misuse of payment methods.
Orders may be delayed, declined, or canceled when additional review is necessary.
5. Sanctions and Suspicious Activity
Where appropriate or legally required, we may screen transactions or relevant parties against applicable sanctions lists and other risk-related information.
If we suspect fraud, money laundering, sanctions violations, or other unlawful activity, we may restrict accounts, suspend transactions, cooperate with relevant authorities, or take other lawful action.
6. Payment Security
Customers must use authorized payment methods and provide accurate information when placing orders. We do not permit the use of stolen payment details, fraudulent accounts, or payment methods without proper authorization.
We may request additional verification before processing certain payments or delivering digital products.
7. Recordkeeping and Data Protection
We may retain customer verification records, order details, transaction histories, and related information for as long as reasonably necessary to prevent fraud, resolve disputes, meet legal obligations, and protect our business.
Personal information is handled in accordance with applicable data protection laws and our Privacy Policy.
8. Account Restrictions and Termination
Gamers eShop reserves the right to refuse an order, restrict an account, suspend services, or terminate access if a customer fails to provide requested verification or is reasonably suspected of engaging in fraudulent, unlawful, or prohibited activities.
Where legally permitted, we may request additional information before restoring access or processing an order.
9. Policy Updates
We may update this KYC & AML Policy from time to time to reflect changes in our services, security practices, or applicable legal requirements. Updates will be published on this page.
10. Contact Us
For questions regarding this policy or KYC verification, please contact:
Gamers eShop
Email: [email protected]
Frequently Asked Questions
Why might Gamers eShop request identity verification?
We may request verification to prevent fraud, protect customers, and comply with applicable legal requirements.
What documents might be required?
Depending on the circumstances, we may request government-issued identification, proof of address, or additional payment-related information.
Can an order be delayed during verification?
Yes. Orders may be delayed, declined, or canceled if additional checks are necessary or verification cannot be completed.
How is my personal information protected?
We take reasonable steps to protect personal information and handle it in accordance with our Privacy Policy and applicable laws.
How can I contact support about KYC or AML?
Please email [email protected] for assistance